YOUR SAFETY IS PARAMOUNT TO US
Ultraviolet Germicidal Light Tower Disinfection
In addition to meticulous cleaning between patients, we have invested in a Ultraviolet Germicidal Light Tower to be used to sanitize and decontaminate each examination room and high flow area. UVC light at this strength has been shown to kill coronavirus. The CDC recommends the use of ultraviolet germicidal irradiation (UVGI) as one of the effective technologies to minimize the spread of airborne microorganisms.
Center for disease control and American Optometric Association have lifted their restriction. We are now scheduling essential, routine, urgent care, emergencies, telehealth consultations and available to answer your questions and concerns.
What is Frazier Eye Center Doing to Protect Patients?
First, our patients need to know that we have provided personalized care for the last 37 years because that is who we are and who we will be again. However, COVID-19 has forced us to, for your protection and the protection of our staff, limit your in-office exposure. We are still happy to spend additional time talking with you on the phone about any questions you might have after the appointment. Feel free to call after the appointment with any questions, so the doctor might be able to return your call after hours and address any concerns.
- Expanded office hours. Effective May 26th, our hours during the COVID crisis will be Monday-Friday, 7:00 a.m. – 6:00 p.m.
- High risk patients (over age 65, diabetic, lung disease, asthma, compromised immune system) are scheduled from 7:00-10:00
- with minimal staff contact
- lessens chance of contact with another patient
- Telehealth is encouraged for patients where this is appropriate.
- This if for established patients only
- It prevents having to make a trip to our office
- Call the office to request telehealth visit. Receptionist will process your co-pay.
- The doctor will send through Email a request to join the visit.
- Telehealth is done after hours
- If the doctor does not feel comfortable with the telehealth consultation, an in-office visit will be scheduled.
- COVID check list prior to scheduling. Patient must not have had:
- Fever with in the last 48 hours or used fever reducing medication
- Close contact with anyone with known COVID-19
- New cough
- New difficulty breathing
- New muscle or joint pain
- Controlled access to office.
- Only patients with mask may enter, if mask not available a mask can be purchased in office.
- Front door will remain locked until further notice
- Only appointed patient may enter after checking in over phone. Maximum number of 4 patients total at any given time in office (2 in examination rooms, 2 in optical)
- Delivery people will not enter office, but leave deliveries outside
- Patients must come by themselves unless requiring care giver.
- Patient needing eyeglass repair will be done by appointment preferably. If no appointment we will do our best to accommodate based on current patient flow.
- Dispenses of glasses and frame selections will be done by appointment preferably. If no appointment we will do our best to accommodate based on current patient flow.
- We will not be able to accommodate repairs or adjustments to glasses purchased elsewhere at this time.
- Minimized time in office
- History will be taken prior to patient arrival, reducing in office exam time.
- Patient will enter office when prescreener is available to welcome them at the front door.
- Optos images are strongly recommended at this time, to limit your time in the office; although dilation may be required as well.
- What additional protections does a patient have in the office
- Two prescreening rooms will be used alternately.
- All equipment used will be cleaned in front of patient.
- Counters, exam room surfaces, including chair will be wiped down frequently.
- All of out staff will be gloved and wearing mask
- Prescreener will wash gloved hands in front of patient before beginning testing and after completing testing.
- will wash hands in front of patient before beginning and after completing examination.
- Our office has four examinations rooms. If you are dilated, require additional testing, or visit the optical, you will be returned to the same exam room. It will be reserved for you while you are elsewhere, so no one else will be in the room.
- Doctors will alternate exam rooms, to allow for more intense cleaning between patients.
- Only opticians will handle glasses in the optical. This will allow control over frames that are tried on, so we can be sure none are replaced only after being disinfected.
- In the optical, counter top and chair will be wiped down in front of patient.
- How can I be sure my glasses are safe to wear?
- You are welcome to put your glasses in the OpticWash, which uses three lines of defense against the virus: UVC light, filtration, and water. This will be done as you enter the office.
What is different about procedure that I need to know?
- Patients strongly encouraged to do on-line registration.
- Patient must complete history review verbally with staff before appointment day.
- Patient will call office and register with receptionist upon arrival, and wait in vehicle until called when prescreener is available to greet patient at the door.
- Patient must arrive with mask on
- Temperature will be checked at the front door.
- Patient with appointment for examination will have glasses cleaned in OpticWash
- Patient will proceed to wash their hands for 20 seconds prior to beginning exam.
- Some testing will be offered at limited times for your protection.
- Doctors will have minimal verbal contact until end of exam, when at safe distance.